Freedom Mortgage: My call was answered by an ACTUAL freedom Mtg e...

A Freedom Mortgage customer review by GetHuman user ~Upset Assumption from November 18th, 2017

Background on ~Upset Assumption's case

GetHuman: ~Upset Assumption - can you tell our other Freedom Mortgage customers when your case took place?
~Upset Assumption: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Freedom Mortgage, and if so, how?
~Upset Assumption: I used the 800-847-9937 number I found for on the GetHuman Freedom Mortgage customer phone number page I was on: Freedom Mortgage Customer Service Phone Number
GetHuman: And which of these common Freedom Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset Assumption a list of common Freedom Mortgage problems)
~Upset Assumption: "Overcharge/Strange charge" was why I was trying to call.

~Upset Assumption's review of Freedom Mortgage customer service

GetHuman: So how would you sum up your experience for GetHuman's Freedom Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset Assumption: My call was answered by an ACTUAL freedom Mtg employee, when I asked for an update on the status of my Loan Assumption that began over * months ago, I was transferred to the "Loan Care Servicing" number to talk to someone that doesn't actually have anything to do with my loan and couldn't give me any information. This process has been a NIGHTMARE!
GetHuman: Let's quantify your experience contacting Freedom Mortgage. On a scale of 1 to 5, how easy is it go get help on a Freedom Mortgage problem?
~Upset Assumption: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset Assumption: I'd give them a five out of five on communication.
GetHuman: And what about Freedom Mortgage's ability to quickly and effectively address your problem?
~Upset Assumption: For that I would say four out of five.
GetHuman: And finally- any advice for other Freedom Mortgage customers?
~Upset Assumption: Call them early in the day or late. Don't forget any personal or account information you might need for Freedom Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset Assumption taken from his Freedom Mortgage customer service problem that occurred on November 9th, 2017.

Freedom Mortgage

5.00 of 5 stars | 7 reviews

~Upset Assumption's Freedom Mortgage Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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