Frontier Communications: For the past three months, I have had to call F...
A Frontier Communications customer review by GetHuman user ~Upset from November 8th, 2017
Background on ~Upset's case
GetHuman: ~Upset - can you tell our other Frontier Communications customers when your case took place?
~Upset: Sure. It was late at night, on October 30th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset a list of common Frontier Communications problems)
~Upset: "Change Plan" was why I was trying to call.
~Upset's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset: For the past three months, I have had to call Frontier and tell them we had errors in our billing. All three months, they agree with me, apologize, correct it and say it will never happen again. Companies like this do NOT deserve customers. I wish them nothing but future disaster and they are doing a fine job of pursuing it. What a nightmare...total time to correct more than $*** on invoices we did owe of $***? Nearly * hours total time and ** different phone calls. Who has that time to babysit a phone company? Not me...digital...here we come. My advice? Avoid this company at all costs.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Upset: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset: I'd give them a five out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Upset: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Upset: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset taken from his Frontier Communications customer service problem that occurred on October 30th, 2017.