Frontier Communications: i called frontier to set up new service. It too...
A Frontier Communications customer review by GetHuman user ~anonymous from November 3rd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Frontier Communications customers when your case took place?
~anonymous: Yup. It was late at night, on October 31st.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Frontier Communications problems)
~anonymous: "Change Plan" was why I was trying to call.
~anonymous's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: i called frontier to set up new service. It took them about * weeks to hook up phone service - each time i called they promised I would have service the next day but I only got it weeks later. Then, they said they would set up internet but * weeks later - when I still didn't have service, they got back to me and said it wasn't available in my area. *Frontier CS is awful - STAY AWAY
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Frontier Communications customer service problem that occurred on October 31st, 2017.