GEICO: Overall this was my *rd time trying to get a ch...
A GEICO customer review by GetHuman user GetHuman-134174 from November 18th, 2017
Background on GetHuman-134174's case
GetHuman: GetHuman-134174 - can you tell our other GEICO customers when your case took place?
GetHuman-134174: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to GEICO, and if so, how?
GetHuman: And which of these common GEICO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-134174 a list of common GEICO problems)
GetHuman-134174: "Update account information" was why I was trying to call.
GetHuman-134174's review of GEICO customer service
GetHuman: So how would you sum up your experience for GetHuman's GEICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-134174: Overall this was my *rd time trying to get a check that they owed me from still billing me after cancelling my account. After the *nd call and not receiving it the said they sent it again and it has been exactly * weeks and I still haven't gotten it! Super frustrating as it is over *** dollars...Turns out they took so long to give it to me the state took it instead... now they have to get it back.. ugh! Atleast the lady on the phone was very pleasant and I could understand her well.
GetHuman: Let's quantify your experience contacting GEICO. On a scale of 1 to 5, how easy is it go get help on a GEICO problem?
GetHuman-134174: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-134174: I'd give them a five out of five on communication.
GetHuman: And what about GEICO's ability to quickly and effectively address your problem?
GetHuman-134174: For that I would say three out of five.
GetHuman: And finally- any advice for other GEICO customers?
GetHuman-134174: Call them early in the day or late. Don't forget any personal or account information you might need for GEICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-134174 taken from his GEICO customer service problem that occurred on November 10th, 2017.