GHI delays paying for out of network services a...
A GHI customer review by GetHuman user ~CRANE from November 5th, 2017
Background on ~CRANE's case
GetHuman: ~CRANE - can you tell our other GHI customers when your case took place?
~CRANE: Sure. It was afternoon, on October 31st.
GetHuman: Did you reach out to GHI, and if so, how?
GetHuman: And which of these common GHI customer issues best describes the reason you wanted to talk to them?
(Shows ~CRANE a list of common GHI problems)
~CRANE: "Make/Chase a claim" was why I was trying to call.
~CRANE's review of GHI customer service
GetHuman: So how would you sum up your experience for GetHuman's GHI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CRANE: GHI delays paying for out of network services any way it can, including pretending for ** days that it doesn't have your claims and then telling you to resubmit (thus giving itself another ** days under the NY prompt pay law). GHI apparently DOES NOT log claims as they arrive, thereby obscuring their receipt date and allowing them to claim "lost" or "didn't receive" to harass patients.
GetHuman: Let's quantify your experience contacting GHI. On a scale of 1 to 5, how easy is it go get help on a GHI problem?
~CRANE: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CRANE: I'd give them a two out of five on communication.
GetHuman: And what about GHI's ability to quickly and effectively address your problem?
~CRANE: For that I would say five out of five.
GetHuman: And finally- any advice for other GHI customers?
~CRANE: Call them early in the day or late. Don't forget any personal or account information you might need for GHI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CRANE taken from his GHI customer service problem that occurred on October 31st, 2017.