GMAC: Sept **, ****: I was on hold for ** minutes an...

A GMAC customer review by GetHuman user ~Steven R from November 12th, 2017

Background on ~Steven R's case

GetHuman: ~Steven R - can you tell our other GMAC customers when your case took place?
~Steven R: Yes I can. It was afternoon, on November 3rd.
GetHuman: Did you reach out to GMAC, and if so, how?
~Steven R: I used the 800-200-4622 number I found for on the GetHuman GMAC customer phone number page I was on: GMAC Customer Service Phone Number
GetHuman: And which of these common GMAC customer issues best describes the reason you wanted to talk to them?
(Shows ~Steven R a list of common GMAC problems)
~Steven R: "Lien Release Letter" was why I was trying to call.

~Steven R's review of GMAC customer service

GetHuman: So how would you sum up your experience for GetHuman's GMAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steven R: Sept **, ****: I was on hold for ** minutes and never got a human, only ** minutes of background music.
GetHuman: Let's quantify your experience contacting GMAC. On a scale of 1 to 5, how easy is it go get help on a GMAC problem?
~Steven R: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steven R: I'd give them a five out of five on communication.
GetHuman: And what about GMAC's ability to quickly and effectively address your problem?
~Steven R: For that I would say two out of five.
GetHuman: And finally- any advice for other GMAC customers?
~Steven R: Call them early in the day or late. Don't forget any personal or account information you might need for GMAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steven R taken from his GMAC customer service problem that occurred on November 3rd, 2017.


4.00 of 5 stars | 42 reviews

~Steven R's GMAC Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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