GameFly: This is *******. I'm really passed off and I'm...
A GameFly customer review by GetHuman user ~pissedoffcustomer from November 21st, 2017
Background on ~pissedoffcustomer's case
GetHuman: ~pissedoffcustomer - can you tell our other GameFly customers when your case took place?
~pissedoffcustomer: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to GameFly, and if so, how?
GetHuman: And which of these common GameFly customer issues best describes the reason you wanted to talk to them?
(Shows ~pissedoffcustomer a list of common GameFly problems)
~pissedoffcustomer: "Returns" was why I was trying to call.
~pissedoffcustomer's review of GameFly customer service
GetHuman: So how would you sum up your experience for GetHuman's GameFly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissedoffcustomer: This is *******. I'm really passed off and I'm not getting any of the help I need from gamefly. It won't let me change my shipping address so all my games are getting shipped to an old address. I keep trying and it says that it won't let me over and over again. It keeps saying contact gamefly but when I do I get no help. They won't answer a god **** question and I'm just about ready to cancel gamefly because of this ********.
GetHuman: Let's quantify your experience contacting GameFly. On a scale of 1 to 5, how easy is it go get help on a GameFly problem?
~pissedoffcustomer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissedoffcustomer: I'd give them a five out of five on communication.
GetHuman: And what about GameFly's ability to quickly and effectively address your problem?
~pissedoffcustomer: For that I would say three out of five.
GetHuman: And finally- any advice for other GameFly customers?
~pissedoffcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for GameFly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissedoffcustomer taken from his GameFly customer service problem that occurred on November 15th, 2017.