I called the GameStop in dolphin mall by the ma...
A GameStop customer review by GetHuman user ~Tamayo85 from November 17th, 2017
Background on ~Tamayo85's case
GetHuman: ~Tamayo85 - can you tell our other GameStop customers when your case took place?
~Tamayo85: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows ~Tamayo85 a list of common GameStop problems)
~Tamayo85: "Missing order" was why I was trying to call.
~Tamayo85's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tamayo85: I called the GameStop in dolphin mall by the main entrance to ask if I was able to reserve the xbox one. Needless to say I was connected to a person by the name of Jaz**** , I asked my question to her and she responded with possibly the worst attitude that I have ever experienced. She told me a flat out NO! and so asked her if I was able to speak with stores manager, she responded with " I am the manager.... Sir!! I tried not to give her attitude and hung up. I called another GameStop and asked the same question and they responded politely that I was able to and did so. GameStop should not have any mangers ( a person couldn't possibly be a manager...) like this person, this person was very. I will not shop at this GameStop again nor will any of my friends and family.
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
~Tamayo85: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tamayo85: I'd give them a two out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
~Tamayo85: For that I would say one out of five.
GetHuman: And finally- any advice for other GameStop customers?
~Tamayo85: Call them early in the day or late. Don't forget any personal or account information you might need for GameStop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tamayo85 taken from his GameStop customer service problem that occurred on November 7th, 2017.