GameStop: Operator was helpful except that he said he wil...
A GameStop customer review by GetHuman user ~pualani4 from November 19th, 2017
Background on ~pualani4's case
GetHuman: ~pualani4 - can you tell our other GameStop customers when your case took place?
~pualani4: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows ~pualani4 a list of common GameStop problems)
~pualani4: "Change order" was why I was trying to call.
~pualani4's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pualani4: Operator was helpful except that he said he will resend my order and I should receive it within * days. It has now been * days and I'm back on the phone....** minutes on hold so far.
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
~pualani4: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pualani4: I'd give them a one out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
~pualani4: For that I would say four out of five.
GetHuman: And finally- any advice for other GameStop customers?
~pualani4: Call them early in the day or late. Don't forget any personal or account information you might need for GameStop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pualani4 taken from his GameStop customer service problem that occurred on November 17th, 2017.