I called and they were supposed to cancel my or...

A customer review by GetHuman user ~angel4autism from November 22nd, 2017

Background on ~angel4autism's case

GetHuman: ~angel4autism - can you tell our other customers when your case took place?
~angel4autism: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to, and if so, how?
~angel4autism: I used the 800-438-7516 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~angel4autism a list of common problems)
~angel4autism: "Track order" was why I was trying to call.

~angel4autism's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angel4autism: I called and they were supposed to cancel my order, they said they did and then they had me re-order. They said the first order was canceled. Today my account had been charged for both orders and they have the color wrong again!!! I waited for ** minutes, then I called back and waited another ** minutes. Finally I gave up and will try later today. I am appalled that I have been charged twice and they gave me the wrong color again in my invoice and did not cancel the first order as promised!!!
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~angel4autism: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angel4autism: I'd give them a three out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~angel4autism: For that I would say two out of five.
GetHuman: And finally- any advice for other customers?
~angel4autism: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angel4autism taken from his customer service problem that occurred on November 12th, 2017.

1.00 of 5 stars | 17 reviews

~angel4autism's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!