Gearxs.com: I called and they were supposed to cancel my or...
A Gearxs.com customer review by GetHuman user ~angel4autism from November 22nd, 2017
Background on ~angel4autism's case
GetHuman: ~angel4autism - can you tell our other Gearxs.com customers when your case took place?
~angel4autism: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Gearxs.com, and if so, how?
GetHuman: And which of these common Gearxs.com customer issues best describes the reason you wanted to talk to them?
(Shows ~angel4autism a list of common Gearxs.com problems)
~angel4autism: "Track order" was why I was trying to call.
~angel4autism's review of Gearxs.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Gearxs.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angel4autism: I called and they were supposed to cancel my order, they said they did and then they had me re-order. They said the first order was canceled. Today my account had been charged for both orders and they have the color wrong again!!! I waited for ** minutes, then I called back and waited another ** minutes. Finally I gave up and will try later today. I am appalled that I have been charged twice and they gave me the wrong color again in my invoice and did not cancel the first order as promised!!!
GetHuman: Let's quantify your experience contacting Gearxs.com. On a scale of 1 to 5, how easy is it go get help on a Gearxs.com problem?
~angel4autism: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angel4autism: I'd give them a three out of five on communication.
GetHuman: And what about Gearxs.com's ability to quickly and effectively address your problem?
~angel4autism: For that I would say two out of five.
GetHuman: And finally- any advice for other Gearxs.com customers?
~angel4autism: Call them early in the day or late. Don't forget any personal or account information you might need for Gearxs.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angel4autism taken from his Gearxs.com customer service problem that occurred on November 12th, 2017.