I ordered leggings on *****. The website said l...

A customer review by GetHuman user ~CrazyCurlsChica from November 25th, 2017

Background on ~CrazyCurlsChica's case

GetHuman: ~CrazyCurlsChica - can you tell our other customers when your case took place?
~CrazyCurlsChica: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to, and if so, how?
~CrazyCurlsChica: I used the 800-438-7516 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~CrazyCurlsChica a list of common problems)
~CrazyCurlsChica: "Complaint" was why I was trying to call.

~CrazyCurlsChica's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CrazyCurlsChica: I ordered leggings on *****. The website said leggings, and my invoice said*says leggings. **On *****, I received the shipment. They contained tights, not leggings. The package even said tights. The material is tights material. It is translucent, which means you can see through it. If one attempts to wear these as leggings, the whole world will see this person's underwear because these are translucent tights, not opaque leggings.**I phoned customer service on *****. I waited ** minutes to speak with someone who had English as a second language. They told me that had verified with the manufacturer that the product is leggings, even though it says tights on the package. I explained to the CSR that the material is wrong for leggings and that these are tights. I was told that if I was unhappy with the product, I could return it, but I would be subject to a **% restock fee. **Note that the website has since changed the product name to be "Tights-Leggings." If they were really leggings, the
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~CrazyCurlsChica: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CrazyCurlsChica: I'd give them a four out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~CrazyCurlsChica: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
~CrazyCurlsChica: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CrazyCurlsChica taken from his customer service problem that occurred on November 17th, 2017.

1.00 of 5 stars | 17 reviews

~CrazyCurlsChica's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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