Georgia Department of Human Services: horrible, horrible, horrible. I was on hold fo...
A Georgia Department of Human Services customer review by GetHuman user ~me from November 19th, 2017
Background on ~me's case
GetHuman: ~me - can you tell our other Georgia Department of Human Services customers when your case took place?
~me: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Georgia Department of Human Services, and if so, how?
GetHuman: And which of these common Georgia Department of Human Services customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common Georgia Department of Human Services problems)
~me: "Claims" was why I was trying to call.
~me's review of Georgia Department of Human Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Georgia Department of Human Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: horrible, horrible, horrible. I was on hold for over * hours!!!!!!! Yes, * hours! System disconnects or tells you call back. said i didnt provide all rqstd docs when indeed I did..they are HORRIBLE
GetHuman: Let's quantify your experience contacting Georgia Department of Human Services. On a scale of 1 to 5, how easy is it go get help on a Georgia Department of Human Services problem?
~me: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a one out of five on communication.
GetHuman: And what about Georgia Department of Human Services's ability to quickly and effectively address your problem?
~me: For that I would say one out of five.
GetHuman: And finally- any advice for other Georgia Department of Human Services customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for Georgia Department of Human Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his Georgia Department of Human Services customer service problem that occurred on November 10th, 2017.