Go Smart Mobile: GoSmart: Customer Service, how can I help you...
A Go Smart Mobile customer review by GetHuman user ~pwales from November 20th, 2017
Background on ~pwales's case
GetHuman: ~pwales - can you tell our other Go Smart Mobile customers when your case took place?
~pwales: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Go Smart Mobile, and if so, how?
GetHuman: And which of these common Go Smart Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~pwales a list of common Go Smart Mobile problems)
~pwales: "Update account information" was why I was trying to call.
~pwales's review of Go Smart Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Smart Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pwales: GoSmart: Customer Service, how can I help you?*Me: I'd like to set up auto pay. It set it up a year ago, but it doesn't autopay.*GoSmart: Thank you, let me transfer you to Billing.*GoSmart: Billing how can I help you?*Me: I'd like to set up auto pay. It set it up a year ago, but it doesn't autopay.*GoSmart: I'm sorry sir this isn't the correct department, let me transfer you to Customer Service.*Me: No, I was just there do not transfer me back*GoSmart: I'm sorry sir let me transfer you to a supervisor*GoSmart: Billing supervisor, how can I help you?*Me: I'd like to set up auto pay. It set it up a year ago, but it doesn't autopay.*GoSmart: I'm sorry sir, let me transfer you to a Customer Service supervisor*Me: Only if you can assure me they can help.*GoSmart: Customer Service, how can I help you?*Me: I was supposed to be transfer to a supervisor, you are now the *th person I've spoken to.*GoSmart:I'm sorry sir. let me transfer you to a supervisor.*GoSmart: Customer Supervisor, How can I
GetHuman: Let's quantify your experience contacting Go Smart Mobile. On a scale of 1 to 5, how easy is it go get help on a Go Smart Mobile problem?
~pwales: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pwales: I'd give them a one out of five on communication.
GetHuman: And what about Go Smart Mobile's ability to quickly and effectively address your problem?
~pwales: For that I would say one out of five.
GetHuman: And finally- any advice for other Go Smart Mobile customers?
~pwales: Call them early in the day or late. Don't forget any personal or account information you might need for Go Smart Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pwales taken from his Go Smart Mobile customer service problem that occurred on November 16th, 2017.