Go Smart Mobile: because i thought i won a free month of service...
A Go Smart Mobile customer review by GetHuman user GetHuman-bcfoun from December 1st, 2017
Background on GetHuman-bcfoun's case
GetHuman: GetHuman-bcfoun - can you tell our other Go Smart Mobile customers when your case took place?
GetHuman-bcfoun: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Go Smart Mobile, and if so, how?
GetHuman: And which of these common Go Smart Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bcfoun a list of common Go Smart Mobile problems)
GetHuman-bcfoun: "Lower my bill" was why I was trying to call.
GetHuman-bcfoun's review of Go Smart Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Smart Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bcfoun: because i thought i won a free month of service. and they lied
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-bcfoun: Well the other day i got a text from boost saying I won a free month of service for being a loyal customer. And now I get a text today saying that if I want to keep my service I have to make a payment today. And I used the money that I would usually use for my phone bill but I thought I got the free month so I got my oil changed and now my month of service is over and I dont want to lose my phone number and if this is forreal next month when I get my taxes im switching over to Verizon even though I cant afford it and boost mobile is way better...
GetHuman: Let's quantify your experience contacting Go Smart Mobile. On a scale of 1 to 5, how easy is it go get help on a Go Smart Mobile problem?
GetHuman-bcfoun: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bcfoun: I'd give them a two out of five on communication.
GetHuman: And what about Go Smart Mobile's ability to quickly and effectively address your problem?
GetHuman-bcfoun: For that I would say three out of five.
GetHuman: And finally- any advice for other Go Smart Mobile customers?
GetHuman-bcfoun: Call them early in the day or late. Don't forget any personal or account information you might need for Go Smart Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bcfoun taken from his Go Smart Mobile customer service problem that occurred on November 22nd, 2017.