Go Smart Mobile: The machine was unhelpful after I kept giving i...
A Go Smart Mobile customer review by GetHuman user ~bluefatal from November 27th, 2017
Background on ~bluefatal's case
GetHuman: ~bluefatal - can you tell our other Go Smart Mobile customers when your case took place?
~bluefatal: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Go Smart Mobile, and if so, how?
GetHuman: And which of these common Go Smart Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~bluefatal a list of common Go Smart Mobile problems)
~bluefatal: "Cancel service" was why I was trying to call.
~bluefatal's review of Go Smart Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Smart Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bluefatal: The machine was unhelpful after I kept giving in my number it still say there was an error and it would not redirect me to anyone who can help.
GetHuman: Let's quantify your experience contacting Go Smart Mobile. On a scale of 1 to 5, how easy is it go get help on a Go Smart Mobile problem?
~bluefatal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bluefatal: I'd give them a one out of five on communication.
GetHuman: And what about Go Smart Mobile's ability to quickly and effectively address your problem?
~bluefatal: For that I would say one out of five.
GetHuman: And finally- any advice for other Go Smart Mobile customers?
~bluefatal: Call them early in the day or late. Don't forget any personal or account information you might need for Go Smart Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bluefatal taken from his Go Smart Mobile customer service problem that occurred on November 17th, 2017.