Go Smart Mobile: I made a ( * )one time pymt on ********** in th...
A Go Smart Mobile customer review by GetHuman user ~Donna from November 19th, 2017
Background on ~Donna 's case
GetHuman: ~Donna - can you tell our other Go Smart Mobile customers when your case took place?
~Donna : Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Go Smart Mobile, and if so, how?
GetHuman: And which of these common Go Smart Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Donna a list of common Go Smart Mobile problems)
~Donna : "Cancel service" was why I was trying to call.
~Donna 's review of Go Smart Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Smart Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donna : I made a ( * )one time pymt on ********** in the amt of $ **.** for my daughters cell phone . And your cellular company took the amt of $ **.** twice!!And to make matters worse, I have tried three times to speak to your company so as to 're-coupe my money. And each time that I was kept "waiting" at the end of a * *** plus wait time my call(s) was disconnected!!*This is the WORST cellular company EVER!!!!*My next step is to go directly to my Bank and dispute these charges!!!
GetHuman: Let's quantify your experience contacting Go Smart Mobile. On a scale of 1 to 5, how easy is it go get help on a Go Smart Mobile problem?
~Donna : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donna : I'd give them a three out of five on communication.
GetHuman: And what about Go Smart Mobile's ability to quickly and effectively address your problem?
~Donna : For that I would say two out of five.
GetHuman: And finally- any advice for other Go Smart Mobile customers?
~Donna : Call them early in the day or late. Don't forget any personal or account information you might need for Go Smart Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donna taken from his Go Smart Mobile customer service problem that occurred on November 9th, 2017.