Google: "Unable to load file " error message

A Google customer review by GetHuman user GetHuman-drilling from December 9th, 2017

Background on GetHuman-drilling's case

GetHuman: GetHuman-drilling - can you tell our other Google customers when your case took place?
GetHuman-drilling: Yup. It was afternoon, on December 4th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman-drilling: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-drilling a list of common Google problems)
GetHuman-drilling: "Complaint" was why I was trying to call.

GetHuman-drilling's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-drilling: "Unable to load file " error message
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-drilling: I have several docs on Google docs. Since two days ago when I go to access any of the documents on my Mac Computer I get an error message that says "unable to load file". This error message comes up no matter which document I click on. If I go into my gmail account on my Windows computer - I have no problem. Also other s who are endeavoring to access a document that I have shared with them - they do not have this problem. The person who has the problem is me.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
GetHuman-drilling: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-drilling: I'd give them a five out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
GetHuman-drilling: For that I would say two out of five.
GetHuman: And finally- any advice for other Google customers?
GetHuman-drilling: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-drilling taken from his Google customer service problem that occurred on December 4th, 2017.


1.56 of 5 stars | 732 reviews

GetHuman-drilling's Google Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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