GotoBus: Over two hours late and extremely rude (they ac...
A GotoBus customer review by GetHuman user GetHuman-396507 from November 21st, 2017
Background on GetHuman-396507's case
GetHuman: GetHuman-396507 - can you tell our other GotoBus customers when your case took place?
GetHuman-396507: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to GotoBus, and if so, how?
GetHuman: And which of these common GotoBus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-396507 a list of common GotoBus problems)
GetHuman-396507: "Make a booking" was why I was trying to call.
GetHuman-396507's review of GotoBus customer service
GetHuman: So how would you sum up your experience for GetHuman's GotoBus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-396507: Over two hours late and extremely rude (they actually hung up on us) Hard to communicate with them due to a language barrier.
GetHuman: Let's quantify your experience contacting GotoBus. On a scale of 1 to 5, how easy is it go get help on a GotoBus problem?
GetHuman-396507: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-396507: I'd give them a three out of five on communication.
GetHuman: And what about GotoBus's ability to quickly and effectively address your problem?
GetHuman-396507: For that I would say four out of five.
GetHuman: And finally- any advice for other GotoBus customers?
GetHuman-396507: Call them early in the day or late. Don't forget any personal or account information you might need for GotoBus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-396507 taken from his GotoBus customer service problem that occurred on November 14th, 2017.