GotoBus: girl from Japan was in the phone name joy not U...
A GotoBus customer review by GetHuman user ~werner NORDT from November 20th, 2017
Background on ~werner NORDT 's case
GetHuman: ~werner NORDT - can you tell our other GotoBus customers when your case took place?
~werner NORDT : Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to GotoBus, and if so, how?
GetHuman: And which of these common GotoBus customer issues best describes the reason you wanted to talk to them?
(Shows ~werner NORDT a list of common GotoBus problems)
~werner NORDT : "Insurance claim" was why I was trying to call.
~werner NORDT 's review of GotoBus customer service
GetHuman: So how would you sum up your experience for GetHuman's GotoBus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~werner NORDT : girl from Japan was in the phone name joy not Understand , and I have to trip from South Miami to Orlamdo, I give all the informstion of my credit card and name, she did not give me any number of confirmastion*my name is Werner Nordt Cuba, and I living tomorrow satuday * at n* oclock in the morning please reconfirm to mail *****@***.com tonight pplease I WAIT THANKS
GetHuman: Let's quantify your experience contacting GotoBus. On a scale of 1 to 5, how easy is it go get help on a GotoBus problem?
~werner NORDT : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~werner NORDT : I'd give them a three out of five on communication.
GetHuman: And what about GotoBus's ability to quickly and effectively address your problem?
~werner NORDT : For that I would say one out of five.
GetHuman: And finally- any advice for other GotoBus customers?
~werner NORDT : Call them early in the day or late. Don't forget any personal or account information you might need for GotoBus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~werner NORDT taken from his GotoBus customer service problem that occurred on November 18th, 2017.