Govacuum.com: I ordered an entire vaccuum package with powerh...
A Govacuum.com customer review by GetHuman user ~cbc from November 14th, 2017
Background on ~cbc's case
GetHuman: ~cbc - can you tell our other Govacuum.com customers when your case took place?
~cbc: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to Govacuum.com, and if so, how?
GetHuman: And which of these common Govacuum.com customer issues best describes the reason you wanted to talk to them?
(Shows ~cbc a list of common Govacuum.com problems)
~cbc: "Warranty claim" was why I was trying to call.
~cbc's review of Govacuum.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Govacuum.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cbc: I ordered an entire vaccuum package with powerhead. My Visa card was charged instantly. Three weeks went by & no vac. E-mail they sent said it had been shipped but bthe tracking link did not work. Called company and left several messages. NO return calls after two days! Went on their online chat and was told someone would have to get back to me in the morning. Morning came & went, no phone call, no e-mail. Tried again to reach someone by phone to no avail. Went back on "chat" and was told there is a delay on my order, no explanation, just a "delay" I demanded they cancel order and credit my card. I was told that if it was already shipped they wouldn't be able to cancel. This after they just told me there was a delay!!! After some more back & forth they agrred to cancel and sent me an e-mail stating that. I'm now waiting for the credit. This company's service & integrity is HORRIBLE.
GetHuman: Let's quantify your experience contacting Govacuum.com. On a scale of 1 to 5, how easy is it go get help on a Govacuum.com problem?
~cbc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cbc: I'd give them a five out of five on communication.
GetHuman: And what about Govacuum.com's ability to quickly and effectively address your problem?
~cbc: For that I would say two out of five.
GetHuman: And finally- any advice for other Govacuum.com customers?
~cbc: Call them early in the day or late. Don't forget any personal or account information you might need for Govacuum.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cbc taken from his Govacuum.com customer service problem that occurred on November 9th, 2017.