I have an issue with Green Dot

A Green Dot customer review by GetHuman user GetHuman54418 from December 8th, 2017

Background on GetHuman54418's case

GetHuman: GetHuman54418 - can you tell our other Green Dot customers when your case took place?
GetHuman54418: Sure. It was morning, on November 29th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman54418: I used the 866-795-7597 number I found for on the GetHuman Green Dot customer phone number page I was on: Green Dot Customer Service Phone Number
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman54418 a list of common Green Dot problems)
GetHuman54418: "Complaint" was why I was trying to call.

GetHuman54418's review of Green Dot customer service

GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman54418: I have an issue with Green Dot
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman54418: i bought a card and put ** dollars on it and i went to pay my phone bill and it said y card was declined when i just bought it and never used it my dad bought it for me and i registered it now i got a email saying i am locked out of it and i need to send a photo id when i don't have my license yet and then its saying dear julian when i registered this card to the name of caitlin so basically i have ** locked in this card i need
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
GetHuman54418: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman54418: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
GetHuman54418: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Dot customers?
GetHuman54418: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman54418 taken from his Green Dot customer service problem that occurred on November 29th, 2017.

Green Dot

1.48 of 5 stars | 352 reviews

GetHuman54418's Green Dot Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Green Dot, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Green Dot in any way.

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