Green Dot: I initially purchased a xmas gift then canceled...
A Green Dot customer review by GetHuman user ~adarah4 from November 19th, 2017
Background on ~adarah4's case
GetHuman: ~adarah4 - can you tell our other Green Dot customers when your case took place?
~adarah4: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~adarah4 a list of common Green Dot problems)
~adarah4: "Card Activation" was why I was trying to call.
~adarah4's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adarah4: I initially purchased a xmas gift then canceled it on the site within an hour. The merchant sent an email and plenty of confirmation stating the purchase was canceled in the same hour. Green dot states that their is a ** day hold on my $***.**. **Sad and craziness and now the drama goes on! sad
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~adarah4: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adarah4: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~adarah4: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~adarah4: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adarah4 taken from his Green Dot customer service problem that occurred on November 18th, 2017.