Greyhound: Had received ZERO assistance across the board w...

A Greyhound customer review by GetHuman user GetHuman-84875 from November 28th, 2017

Background on GetHuman-84875's case

GetHuman: GetHuman-84875 - can you tell our other Greyhound customers when your case took place?
GetHuman-84875: Yes I can. It was evening, on November 24th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman-84875: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-84875 a list of common Greyhound problems)
GetHuman-84875: "Account Setup" was why I was trying to call.

GetHuman-84875's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-84875: Had received ZERO assistance across the board with Greyhound, even to the extent of being dropped on transfer calls several times, until a Ms. Davis displayed a professional and effective service that was considerate and fair to the patrons, something customer service should aim to accomplish. My multiple day adventure to acquire my refund continues, but to this day she is the one service rep I have spoken with whom actually listens and does not run from a situation, which is unfair to all parties besides the (driver) in my case who is well renowned for being *-* hours late, and without any sign of consideration for patrons of this line.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
GetHuman-84875: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-84875: I'd give them a five out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
GetHuman-84875: For that I would say four out of five.
GetHuman: And finally- any advice for other Greyhound customers?
GetHuman-84875: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-84875 taken from his Greyhound customer service problem that occurred on November 24th, 2017.


2.45 of 5 stars | 229 reviews

GetHuman-84875's Greyhound Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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