Groupon: After requesting a refund, I was offered Goupon...
A Groupon customer review by GetHuman user ~David Richter from November 25th, 2017
Background on ~David Richter's case
GetHuman: ~David Richter - can you tell our other Groupon customers when your case took place?
~David Richter: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~David Richter a list of common Groupon problems)
~David Richter: "Edit listing" was why I was trying to contact.
~David Richter's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Richter: After requesting a refund, I was offered Goupon bucks instead, however after a bit of prodding, a full refund was issued. Just didnt like the fact that they tried to persuade me into groupon bucks instead of an immediate refund.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~David Richter: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Richter: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~David Richter: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~David Richter: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David Richter taken from his Groupon customer service problem that occurred on November 19th, 2017.