Groupon: Misrepresentation of products, first time buyer...
A Groupon customer review by GetHuman user ~goatman63rb from November 25th, 2017
Background on ~goatman63rb's case
GetHuman: ~goatman63rb - can you tell our other Groupon customers when your case took place?
~goatman63rb: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~goatman63rb a list of common Groupon problems)
~goatman63rb: "Fraud" was why I was trying to contact.
~goatman63rb's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~goatman63rb: Misrepresentation of products, first time buyer and believe me when I say buyer beware. Absolutely the worst customer service I have dealt with. Inferior products at best. Never again!. That's if I can get my money back. I am forced to consult with my attorney, contact a local news station and last but not least contact my bank and file a fraud claim. They wouldn't even deal with me on the phone. I was hung up on, put on holdfor a infinite amount of time. Hands down the worst online buying experience I have ever had.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~goatman63rb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~goatman63rb: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~goatman63rb: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~goatman63rb: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~goatman63rb taken from his Groupon customer service problem that occurred on November 20th, 2017.