Complaint for Groupon

A Groupon customer review by GetHuman user GetHuman-cbehm from December 10th, 2017

Background on GetHuman-cbehm's case

GetHuman: GetHuman-cbehm - can you tell our other Groupon customers when your case took place?
GetHuman-cbehm: Yeah. It was afternoon, on December 7th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman-cbehm: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cbehm a list of common Groupon problems)
GetHuman-cbehm: "Technical support" was why I was trying to contact.

GetHuman-cbehm's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cbehm: Complaint for Groupon
GetHuman: Can you tell the rest of us a bit more from what happened on 12/07/17?
GetHuman-cbehm: I received an email for $** bonus but when I made a purchase there wasn't anywhere to enter the code. Use Promo Code BONUS** Just enter the code at checkout to apply your extra savings instantly! WHERE??
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-cbehm: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cbehm: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-cbehm: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-cbehm: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cbehm taken from his Groupon customer service problem that occurred on December 7th, 2017.


2.83 of 5 stars | 1029 reviews

GetHuman-cbehm's Groupon Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Groupon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Groupon in any way.

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