Groupon: Impossible contact this people, terrible custom...
A Groupon customer review by GetHuman user ~Customer dissatisfied totally from November 19th, 2017
Background on ~Customer dissatisfied totally's case
GetHuman: ~Customer dissatisfied totally - can you tell our other Groupon customers when your case took place?
~Customer dissatisfied totally: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer dissatisfied totally a list of common Groupon problems)
~Customer dissatisfied totally: "Track an order" was why I was trying to contact.
~Customer dissatisfied totally's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer dissatisfied totally: Impossible contact this people, terrible customer service, just answer machine. I tried online also, it didn't work either!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Customer dissatisfied totally: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer dissatisfied totally: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Customer dissatisfied totally: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Customer dissatisfied totally: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer dissatisfied totally taken from his Groupon customer service problem that occurred on November 16th, 2017.