H. H. Gregg: CUSTOMER SERVICE FROM HH GREGG Appliance stores...

A H. H. Gregg customer review by GetHuman user ~Catlen from November 25th, 2017

Background on ~Catlen's case

GetHuman: ~Catlen - can you tell our other H. H. Gregg customers when your case took place?
~Catlen: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to H. H. Gregg, and if so, how?
~Catlen: I used the 800-284-7344 number I found for on the GetHuman H. H. Gregg customer phone number page I was on: H. H. Gregg Customer Service Phone Number
GetHuman: And which of these common H. H. Gregg customer issues best describes the reason you wanted to talk to them?
(Shows ~Catlen a list of common H. H. Gregg problems)
~Catlen: "Repairs" was why I was trying to call.

~Catlen's review of H. H. Gregg customer service

GetHuman: So how would you sum up your experience for GetHuman's H. H. Gregg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Catlen: CUSTOMER SERVICE FROM HH GREGG Appliance stores: Have been approved for rebate since Nov. **th and have called customer service at *** and local Asheville store and promised rebate by email by Dec. **nd. On Monday Jan. *th customer service recorded messages said high volume call back....throughout the day. Now Jan *th.still no rebate.*I just sat on phone for ** minutes to get a live customer service clerk. I finally got it out of her.....they have cancelled ALL e-rebates and are now mailing gift cards which I should receive in ** to ** days. SO....there was a problem with rebate center.....YES....on everyones rebates....YES and they just figured it out....YES and it will be mailed when.....today. *Customer service is a RARE service these days! *Been waiting since November and they have claimed * times it was sent...now admit a problem! Long wait and still waiting......
GetHuman: Let's quantify your experience contacting H. H. Gregg. On a scale of 1 to 5, how easy is it go get help on a H. H. Gregg problem?
~Catlen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Catlen: I'd give them a three out of five on communication.
GetHuman: And what about H. H. Gregg's ability to quickly and effectively address your problem?
~Catlen: For that I would say two out of five.
GetHuman: And finally- any advice for other H. H. Gregg customers?
~Catlen: Call them early in the day or late. Don't forget any personal or account information you might need for H. H. Gregg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Catlen taken from his H. H. Gregg customer service problem that occurred on November 18th, 2017.

H. H. Gregg

1.17 of 5 stars | 49 reviews

~Catlen's H. H. Gregg Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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