H. H. Gregg: HORRIBLE CUSTOMER SERVICE EXPERIENCE WITH AMAND...
A H. H. Gregg customer review by GetHuman user ~Paul K from November 24th, 2017
Background on ~Paul K's case
GetHuman: ~Paul K - can you tell our other H. H. Gregg customers when your case took place?
~Paul K: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to H. H. Gregg, and if so, how?
GetHuman: And which of these common H. H. Gregg customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul K a list of common H. H. Gregg problems)
~Paul K: "Where to buy" was why I was trying to call.
~Paul K's review of H. H. Gregg customer service
GetHuman: So how would you sum up your experience for GetHuman's H. H. Gregg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul K: HORRIBLE CUSTOMER SERVICE EXPERIENCE WITH AMANDA! **Did not receive call for scheduled delivery time. Called at *:** am and told to call back at ** am. Called at ** am, speaking to customer service agent "Amanda", and told there is nothing that could be done and it will be forwarded to a supervisor for someone to call later today and schedule for later this week. I said that is unacceptable I needed and planned for this to be here today. I was told that delivery today was impossible requested a refund. I was told ** -** business days to cancel. I asked Amanda to speak to a supervisor and was told the supervisor was unavailable. I said I would wait and then was told the supervisor does not take calls. Amanda was clearly giving me the run around, I asked for her last name and the supervisor's name. I was told that is not allowed to be given out. **Complete waste of time dealing with this company. I hope they understand for future clients that the most important customer commod
GetHuman: Let's quantify your experience contacting H. H. Gregg. On a scale of 1 to 5, how easy is it go get help on a H. H. Gregg problem?
~Paul K: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul K: I'd give them a two out of five on communication.
GetHuman: And what about H. H. Gregg's ability to quickly and effectively address your problem?
~Paul K: For that I would say one out of five.
GetHuman: And finally- any advice for other H. H. Gregg customers?
~Paul K: Call them early in the day or late. Don't forget any personal or account information you might need for H. H. Gregg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul K taken from his H. H. Gregg customer service problem that occurred on November 15th, 2017.