H. H. Gregg: I bought * ipod *th gens from them for Christma...
A H. H. Gregg customer review by GetHuman user ~hartson5 from November 19th, 2017
Background on ~hartson5's case
GetHuman: ~hartson5 - can you tell our other H. H. Gregg customers when your case took place?
~hartson5: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to H. H. Gregg, and if so, how?
GetHuman: And which of these common H. H. Gregg customer issues best describes the reason you wanted to talk to them?
(Shows ~hartson5 a list of common H. H. Gregg problems)
~hartson5: "Repairs" was why I was trying to call.
~hartson5's review of H. H. Gregg customer service
GetHuman: So how would you sum up your experience for GetHuman's H. H. Gregg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hartson5: I bought * ipod *th gens from them for Christmas **** for my three kids and was talked into buying the warranty for all three I was told it was a * year replacement plan and covered everything all I had to do was bring it into the store and they would exchange it for another one. Sounding like a great plan especially for kids I added it. Today one of them cracked their screens and when I called to find out what I need to do I was told that the salesman told me incorrectly and I purchased the wrong coverage. I only purchased this coverage based on his description and now find out it was incorrect and they won't cover it and how sorry they are but they do have the *th gens in stock at a good price. But if it makes me feel better the employee that sold me the incorrect coverage and misrepresented their company no longer works there. Unfortunately no that does not make me feel better. What would make me feel better is rectify this situation which the store will not do. It is not my fault I
GetHuman: Let's quantify your experience contacting H. H. Gregg. On a scale of 1 to 5, how easy is it go get help on a H. H. Gregg problem?
~hartson5: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hartson5: I'd give them a three out of five on communication.
GetHuman: And what about H. H. Gregg's ability to quickly and effectively address your problem?
~hartson5: For that I would say four out of five.
GetHuman: And finally- any advice for other H. H. Gregg customers?
~hartson5: Call them early in the day or late. Don't forget any personal or account information you might need for H. H. Gregg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hartson5 taken from his H. H. Gregg customer service problem that occurred on November 16th, 2017.