H. H. Gregg: I bought a TV from HHGregg had to return for re...
A H. H. Gregg customer review by GetHuman user ~sharonf from November 16th, 2017
Background on ~sharonf's case
GetHuman: ~sharonf - can you tell our other H. H. Gregg customers when your case took place?
~sharonf: Yes I can. It was late at night, on November 7th.
GetHuman: Did you reach out to H. H. Gregg, and if so, how?
GetHuman: And which of these common H. H. Gregg customer issues best describes the reason you wanted to talk to them?
(Shows ~sharonf a list of common H. H. Gregg problems)
~sharonf: "Warranty claim" was why I was trying to call.
~sharonf's review of H. H. Gregg customer service
GetHuman: So how would you sum up your experience for GetHuman's H. H. Gregg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sharonf: I bought a TV from HHGregg had to return for repairs less than ** days later. I have been waiting over * weeks now. HHGregg says they are not responsible it is between us and the manufacturer. They will call us if and when it is ready. In the meantime I am paying for a TV I don't have.
GetHuman: Let's quantify your experience contacting H. H. Gregg. On a scale of 1 to 5, how easy is it go get help on a H. H. Gregg problem?
~sharonf: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sharonf: I'd give them a one out of five on communication.
GetHuman: And what about H. H. Gregg's ability to quickly and effectively address your problem?
~sharonf: For that I would say four out of five.
GetHuman: And finally- any advice for other H. H. Gregg customers?
~sharonf: Call them early in the day or late. Don't forget any personal or account information you might need for H. H. Gregg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sharonf taken from his H. H. Gregg customer service problem that occurred on November 7th, 2017.