H. H. Gregg: Prompts have changed so hitting * doesnt work a...
A H. H. Gregg customer review by GetHuman user ~anonymous from November 18th, 2017
Background on ~anonymous 's case
GetHuman: ~anonymous - can you tell our other H. H. Gregg customers when your case took place?
~anonymous : Yes I can. It was late at night, on November 9th.
GetHuman: Did you reach out to H. H. Gregg, and if so, how?
GetHuman: And which of these common H. H. Gregg customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common H. H. Gregg problems)
~anonymous : "Returns" was why I was trying to call.
~anonymous 's review of H. H. Gregg customer service
GetHuman: So how would you sum up your experience for GetHuman's H. H. Gregg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous : Prompts have changed so hitting * doesnt work anymore. It was * then * very nice lady defused situation & felt better after call so will go back again to store
GetHuman: Let's quantify your experience contacting H. H. Gregg. On a scale of 1 to 5, how easy is it go get help on a H. H. Gregg problem?
~anonymous : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous : I'd give them a one out of five on communication.
GetHuman: And what about H. H. Gregg's ability to quickly and effectively address your problem?
~anonymous : For that I would say one out of five.
GetHuman: And finally- any advice for other H. H. Gregg customers?
~anonymous : Call them early in the day or late. Don't forget any personal or account information you might need for H. H. Gregg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his H. H. Gregg customer service problem that occurred on November 9th, 2017.