H&R Block: Corporate doesn't care about the customer at al...
A H&R Block customer review by GetHuman user GetHuman-426881 from November 20th, 2017
Background on GetHuman-426881's case
GetHuman: GetHuman-426881 - can you tell our other H&R Block customers when your case took place?
GetHuman-426881: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-426881 a list of common H&R Block problems)
GetHuman-426881: "Refund a Charge" was why I was trying to call.
GetHuman-426881's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-426881: Corporate doesn't care about the customer at all get you for ***$ plus for simple tax return I do on turbo tax for twenty the IRS had my $ to hnr block In less time than it took hnr block to deduct there outrageous fees and get my $ to me offered no tracking info to ease there customers mind don't even pitch in a couple bucks to send priority mail it's obvious to me they ***** you for the amount they charge to begin with they're quick to get there cut then basically don't care when or if you get your $ really what did I pay them for I could have done it turbotax half the time fraction of the price and gotten back my $ sooner it speaks volumes too me that the IRS being as swamped as they must be was prompt and handled getting returns out fast and the big hold up is hnr block whom I guess I paid just to delay my pay day a ** days I can't for the life of me think of * thing they provided me for my ***$ than a headache
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-426881: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-426881: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-426881: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-426881: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-426881 taken from his H&R Block customer service problem that occurred on November 17th, 2017.