H&R Block: I was very displeased with both my visit to my...
A H&R Block customer review by GetHuman user GetHuman-joshtenn from December 2nd, 2017
Background on GetHuman-joshtenn's case
GetHuman: GetHuman-joshtenn - can you tell our other H&R Block customers when your case took place?
GetHuman-joshtenn: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-joshtenn a list of common H&R Block problems)
GetHuman-joshtenn: "Refund a Charge" was why I was trying to call.
GetHuman-joshtenn's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-joshtenn: I was very displeased with both my visit to my local h&r block location and my call with customer support
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-joshtenn: Your tax "professional" and your software attempted to STEAL nearly $*,*** from my taxes and my call to customer service was answered with "what do you want me to do" I would like to speak to someone important in the coorperate office ....I am currently blasting your company on social media sites so a quick response would be ideal for your company
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-joshtenn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-joshtenn: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-joshtenn: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-joshtenn: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-joshtenn taken from his H&R Block customer service problem that occurred on November 23rd, 2017.