H2O Wireless: customer service is terrible they need lots of...
A H2O Wireless customer review by GetHuman user ~kavok from November 17th, 2017
Background on ~kavok's case
GetHuman: ~kavok - can you tell our other H2O Wireless customers when your case took place?
~kavok: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~kavok a list of common H2O Wireless problems)
~kavok: "Cancel Account" was why I was trying to call.
~kavok's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kavok: customer service is terrible they need lots of customer service training. i have been off and on the phone with them in regards to them charging me twice for one month payment. after talking to * different people and getting hanged up on * times because they rep didnt know why they did what they did. it is very frustrating and even more frustrating having to talk to a new rep and explaining everything again to a new rep. they still have not credited me the money and they said they will not be able to do anything about it now . i am switching carriers in a couple of weeks. i do not recommend h*o to anyone pay they extra money and go to a carrier that will actually care about you as a customer.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~kavok: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kavok: I'd give them a five out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~kavok: For that I would say two out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~kavok: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kavok taken from his H2O Wireless customer service problem that occurred on November 10th, 2017.