Hp ***** i bought a hp pavilion dv* laptop a...
A HP customer review by GetHuman user ~hpsuckshpsucks from November 7th, 2017
Background on ~hpsuckshpsucks's case
GetHuman: ~hpsuckshpsucks - can you tell our other HP customers when your case took place?
~hpsuckshpsucks: Sure. It was middle of the night, on October 30th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~hpsuckshpsucks a list of common HP problems)
~hpsuckshpsucks: "Where to buy" was why I was trying to call.
~hpsuckshpsucks's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hpsuckshpsucks: Hp ***** i bought a hp pavilion dv* laptop and with in * months the graphics started dieing so i sent it in for repiers they said they replaced the motherboard and with in a month getting it back the problem starts again i have to send it out again... there call tech support ***** they cant understand what u say an u cant understand them i just spent over an hour on the phone with them asking whats wrong with my laptop and stilll i havnt got a answer i have to wait **hrs for a supervisor to call back which will never happen **** out sourcing and hp
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~hpsuckshpsucks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hpsuckshpsucks: I'd give them a five out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~hpsuckshpsucks: For that I would say one out of five.
GetHuman: And finally- any advice for other HP customers?
~hpsuckshpsucks: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hpsuckshpsucks taken from his HP customer service problem that occurred on October 30th, 2017.