HSBC: Had to tell non English speaking representative...
A HSBC customer review by GetHuman user ~meg from November 6th, 2017
Background on ~meg 's case
GetHuman: ~meg - can you tell our other HSBC customers when your case took place?
~meg : Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to HSBC, and if so, how?
GetHuman: And which of these common HSBC customer issues best describes the reason you wanted to talk to them?
(Shows ~meg a list of common HSBC problems)
~meg : "Complaint" was why I was trying to call.
~meg 's review of HSBC customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~meg : Had to tell non English speaking representative * times to cancel the protection plan we did not sign up for. They also have no grace period for payments like everyone else . If its not received in their account by *pm the day its due you'll be charged a late fee.
GetHuman: Let's quantify your experience contacting HSBC. On a scale of 1 to 5, how easy is it go get help on a HSBC problem?
~meg : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~meg : I'd give them a three out of five on communication.
GetHuman: And what about HSBC's ability to quickly and effectively address your problem?
~meg : For that I would say four out of five.
GetHuman: And finally- any advice for other HSBC customers?
~meg : Call them early in the day or late. Don't forget any personal or account information you might need for HSBC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~meg taken from his HSBC customer service problem that occurred on November 5th, 2017.