HTC: Called to get advance replacement expedited for...
A HTC customer review by GetHuman user ~Get2daChoppa! from November 27th, 2017
Background on ~Get2daChoppa!'s case
GetHuman: ~Get2daChoppa! - can you tell our other HTC customers when your case took place?
~Get2daChoppa!: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to HTC, and if so, how?
GetHuman: And which of these common HTC customer issues best describes the reason you wanted to talk to them?
(Shows ~Get2daChoppa! a list of common HTC problems)
~Get2daChoppa!: "Technical support" was why I was trying to call.
~Get2daChoppa!'s review of HTC customer service
GetHuman: So how would you sum up your experience for GetHuman's HTC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Get2daChoppa!: Called to get advance replacement expedited for my defective M* phone. Three calls and one week later, I am still waiting for even a clue as to when they intend to send me the replacement they promised. Extremely frustrating experience, and not one I will risk repeating with HTC.
GetHuman: Let's quantify your experience contacting HTC. On a scale of 1 to 5, how easy is it go get help on a HTC problem?
~Get2daChoppa!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Get2daChoppa!: I'd give them a five out of five on communication.
GetHuman: And what about HTC's ability to quickly and effectively address your problem?
~Get2daChoppa!: For that I would say five out of five.
GetHuman: And finally- any advice for other HTC customers?
~Get2daChoppa!: Call them early in the day or late. Don't forget any personal or account information you might need for HTC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Get2daChoppa! taken from his HTC customer service problem that occurred on November 20th, 2017.