HTC: I called today thinking I'd need a new phone be...

A HTC customer review by GetHuman user ~HappyCustomer from November 25th, 2017

Background on ~HappyCustomer's case

GetHuman: ~HappyCustomer - can you tell our other HTC customers when your case took place?
~HappyCustomer: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to HTC, and if so, how?
~HappyCustomer: I used the 866-449-8358 number I found for on the GetHuman HTC customer phone number page I was on: HTC Customer Service Phone Number
GetHuman: And which of these common HTC customer issues best describes the reason you wanted to talk to them?
(Shows ~HappyCustomer a list of common HTC problems)
~HappyCustomer: "Unlock my device" was why I was trying to call.

~HappyCustomer's review of HTC customer service

GetHuman: So how would you sum up your experience for GetHuman's HTC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HappyCustomer: I called today thinking I'd need a new phone because most of my screen had disappeared. The rep had me hold down the power, volume up and volume down all at the same time, the phone re-booted and it's working fine again! I am so relieved!!!!
GetHuman: Let's quantify your experience contacting HTC. On a scale of 1 to 5, how easy is it go get help on a HTC problem?
~HappyCustomer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HappyCustomer: I'd give them a three out of five on communication.
GetHuman: And what about HTC's ability to quickly and effectively address your problem?
~HappyCustomer: For that I would say four out of five.
GetHuman: And finally- any advice for other HTC customers?
~HappyCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for HTC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HappyCustomer taken from his HTC customer service problem that occurred on November 18th, 2017.


3.18 of 5 stars | 55 reviews

~HappyCustomer's HTC Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HTC, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HTC in any way.

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