HTC: This was by far the BEST customer service I hav...
A HTC customer review by GetHuman user ~Texas Girl from November 25th, 2017
Background on ~Texas Girl's case
GetHuman: ~Texas Girl - can you tell our other HTC customers when your case took place?
~Texas Girl: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to HTC, and if so, how?
GetHuman: And which of these common HTC customer issues best describes the reason you wanted to talk to them?
(Shows ~Texas Girl a list of common HTC problems)
~Texas Girl: "Where to buy" was why I was trying to call.
~Texas Girl's review of HTC customer service
GetHuman: So how would you sum up your experience for GetHuman's HTC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Texas Girl: This was by far the BEST customer service I have ever experienced. The agent actually could speak English and I could understand him. He was incredibly polite, knowledgeable, and very helpful. Thank you for a nice experience.
GetHuman: Let's quantify your experience contacting HTC. On a scale of 1 to 5, how easy is it go get help on a HTC problem?
~Texas Girl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Texas Girl: I'd give them a five out of five on communication.
GetHuman: And what about HTC's ability to quickly and effectively address your problem?
~Texas Girl: For that I would say two out of five.
GetHuman: And finally- any advice for other HTC customers?
~Texas Girl: Call them early in the day or late. Don't forget any personal or account information you might need for HTC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Texas Girl taken from his HTC customer service problem that occurred on November 23rd, 2017.