Haier Appliances: Got put on hold got more than ** minutes. Tryin...
A Haier Appliances customer review by GetHuman user ~jim from November 18th, 2017
Background on ~jim's case
GetHuman: ~jim - can you tell our other Haier Appliances customers when your case took place?
~jim: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Haier Appliances, and if so, how?
GetHuman: And which of these common Haier Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~jim a list of common Haier Appliances problems)
~jim: "Warranty claim" was why I was trying to call.
~jim's review of Haier Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Haier Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jim: Got put on hold got more than ** minutes. Trying to get a dryer repaired and placed *st call three weeks ago and still no service tech has come out to fix it. There standard line is they are trying to find a technical service tech in the area to fix it. If you cant find tech for area then don't sell in that area!! They are worst company with very bad products.
GetHuman: Let's quantify your experience contacting Haier Appliances. On a scale of 1 to 5, how easy is it go get help on a Haier Appliances problem?
~jim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jim: I'd give them a three out of five on communication.
GetHuman: And what about Haier Appliances's ability to quickly and effectively address your problem?
~jim: For that I would say two out of five.
GetHuman: And finally- any advice for other Haier Appliances customers?
~jim: Call them early in the day or late. Don't forget any personal or account information you might need for Haier Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jim taken from his Haier Appliances customer service problem that occurred on November 9th, 2017.