I purchased Hamilton Beach's *-in-One slow cook...
A Hamilton Beach customer review by GetHuman user ~bydand from November 12th, 2017
Background on ~bydand's case
GetHuman: ~bydand - can you tell our other Hamilton Beach customers when your case took place?
~bydand: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Hamilton Beach, and if so, how?
GetHuman: And which of these common Hamilton Beach customer issues best describes the reason you wanted to talk to them?
(Shows ~bydand a list of common Hamilton Beach problems)
~bydand: "Complaint" was why I was trying to call.
~bydand's review of Hamilton Beach customer service
GetHuman: So how would you sum up your experience for GetHuman's Hamilton Beach customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bydand: I purchased Hamilton Beach's *-in-One slow cooker about *.* years ago. This is not an appliance I use every day or even once a month - I may have used it **-** times since I purchased it and it recently failed to heat up. I contacted Hamilton Beach Customer Service and they offered to replace the appliance for $**.** (incl shipping) - which is what it cost to replace new. Even Amazon offers the same slow cooker new for $**.** postage paid. Basically, I got no offer of remediation. I will never purchase from them again and do not recommend their inferior products.
GetHuman: Let's quantify your experience contacting Hamilton Beach. On a scale of 1 to 5, how easy is it go get help on a Hamilton Beach problem?
~bydand: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bydand: I'd give them a two out of five on communication.
GetHuman: And what about Hamilton Beach's ability to quickly and effectively address your problem?
~bydand: For that I would say five out of five.
GetHuman: And finally- any advice for other Hamilton Beach customers?
~bydand: Call them early in the day or late. Don't forget any personal or account information you might need for Hamilton Beach to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bydand taken from his Hamilton Beach customer service problem that occurred on November 3rd, 2017.