Harborfreight.com: I called and lines were to busy.I was told to l...
A Harborfreight.com customer review by GetHuman user ~box frieght from November 15th, 2017
Background on ~box frieght's case
GetHuman: ~box frieght - can you tell our other Harborfreight.com customers when your case took place?
~box frieght: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Harborfreight.com, and if so, how?
GetHuman: And which of these common Harborfreight.com customer issues best describes the reason you wanted to talk to them?
(Shows ~box frieght a list of common Harborfreight.com problems)
~box frieght: "Returns" was why I was trying to call.
~box frieght's review of Harborfreight.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Harborfreight.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~box frieght: I called and lines were to busy.I was told to leave phone * and you will contact me within * business day. Well I never got the call.Needed tec.support.where do I go now?
GetHuman: Let's quantify your experience contacting Harborfreight.com. On a scale of 1 to 5, how easy is it go get help on a Harborfreight.com problem?
~box frieght: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~box frieght: I'd give them a one out of five on communication.
GetHuman: And what about Harborfreight.com's ability to quickly and effectively address your problem?
~box frieght: For that I would say one out of five.
GetHuman: And finally- any advice for other Harborfreight.com customers?
~box frieght: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Harborfreight.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~box frieght taken from his Harborfreight.com customer service problem that occurred on November 10th, 2017.