Harborfreight.com: I needed a hydraulic body sert. I purchased it...

A Harborfreight.com customer review by GetHuman user ~rjc from November 18th, 2017

Background on ~rjc's case

GetHuman: ~rjc - can you tell our other Harborfreight.com customers when your case took place?
~rjc: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Harborfreight.com, and if so, how?
~rjc: I used a phone number I found on the GetHuman Harborfreight.com customer service contact info page: Contact Harborfreight.com Customer Service
GetHuman: And which of these common Harborfreight.com customer issues best describes the reason you wanted to talk to them?
(Shows ~rjc a list of common Harborfreight.com problems)
~rjc: "Cancel order" was why I was trying to call.

~rjc's review of Harborfreight.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Harborfreight.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rjc: I needed a hydraulic body sert. I purchased it locally only to find out that it had no pump. Returned to the store and they told me that I needed to purchase an air*hydraulic pump so I did. There was no hose. When I contacted the store I was told that they no longer carry hose for the set and to have it made locally. No one can make the hose and it apprears that the ends are unique to Harbor Freight. I guess that I will have to take it all back since the tech department and customer service does not respond to questions.
GetHuman: Let's quantify your experience contacting Harborfreight.com. On a scale of 1 to 5, how easy is it go get help on a Harborfreight.com problem?
~rjc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rjc: I'd give them a one out of five on communication.
GetHuman: And what about Harborfreight.com's ability to quickly and effectively address your problem?
~rjc: For that I would say two out of five.
GetHuman: And finally- any advice for other Harborfreight.com customers?
~rjc: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Harborfreight.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rjc taken from his Harborfreight.com customer service problem that occurred on November 14th, 2017.

Harborfreight.com

1.10 of 5 stars | 56 reviews

~rjc's Harborfreight.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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