Harborfreight.com: No response - just recordings - no Just Plain c...
A Harborfreight.com customer review by GetHuman user ~Miami Unhappy from November 18th, 2017
Background on ~Miami Unhappy's case
GetHuman: ~Miami Unhappy - can you tell our other Harborfreight.com customers when your case took place?
~Miami Unhappy: Sure. It was late at night, on November 10th.
GetHuman: Did you reach out to Harborfreight.com, and if so, how?
GetHuman: And which of these common Harborfreight.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Miami Unhappy a list of common Harborfreight.com problems)
~Miami Unhappy: "Overcharge/Strange charge" was why I was trying to call.
~Miami Unhappy's review of Harborfreight.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Harborfreight.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Miami Unhappy: No response - just recordings - no Just Plain customer service to ask a question on there Super Coupons that have no "EXTRA" about them as no discounted, sale, special price, etc. are eligible for them *How can it be an "EXTRA" discount
GetHuman: Let's quantify your experience contacting Harborfreight.com. On a scale of 1 to 5, how easy is it go get help on a Harborfreight.com problem?
~Miami Unhappy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Miami Unhappy: I'd give them a three out of five on communication.
GetHuman: And what about Harborfreight.com's ability to quickly and effectively address your problem?
~Miami Unhappy: For that I would say two out of five.
GetHuman: And finally- any advice for other Harborfreight.com customers?
~Miami Unhappy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Harborfreight.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Miami Unhappy taken from his Harborfreight.com customer service problem that occurred on November 10th, 2017.