Harborfreight.com: contacted harbor freight, every option on the p...
A Harborfreight.com customer review by GetHuman user ~Pissed Customer #8million from November 17th, 2017
Background on ~Pissed Customer #8million's case
GetHuman: ~Pissed Customer #8million - can you tell our other Harborfreight.com customers when your case took place?
~Pissed Customer #8million: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Harborfreight.com, and if so, how?
GetHuman: And which of these common Harborfreight.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Customer #8million a list of common Harborfreight.com problems)
~Pissed Customer #8million: "Complaint" was why I was trying to call.
~Pissed Customer #8million's review of Harborfreight.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Harborfreight.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Customer #8million: contacted harbor freight, every option on the phone was routed to "if you need assistance, email us at *****@***.com" and when i hit * to go to an actual person, the music plays for about *-* minutes followed up by "we are having system difficulties and cannot process your call, please try again later" I mean this is such a shoddy store and they have lost my business!
GetHuman: Let's quantify your experience contacting Harborfreight.com. On a scale of 1 to 5, how easy is it go get help on a Harborfreight.com problem?
~Pissed Customer #8million: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Customer #8million: I'd give them a one out of five on communication.
GetHuman: And what about Harborfreight.com's ability to quickly and effectively address your problem?
~Pissed Customer #8million: For that I would say one out of five.
GetHuman: And finally- any advice for other Harborfreight.com customers?
~Pissed Customer #8million: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Harborfreight.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Customer #8million taken from his Harborfreight.com customer service problem that occurred on November 12th, 2017.