Hayneedle: NEVER got to human.INSTEAD went thru a royal ca...
A Hayneedle customer review by GetHuman user GetHuman-232099 from November 16th, 2017
Background on GetHuman-232099's case
GetHuman: GetHuman-232099 - can you tell our other Hayneedle customers when your case took place?
GetHuman-232099: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Hayneedle, and if so, how?
GetHuman: And which of these common Hayneedle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-232099 a list of common Hayneedle problems)
GetHuman-232099: "Change order" was why I was trying to call.
GetHuman-232099's review of Hayneedle customer service
GetHuman: So how would you sum up your experience for GetHuman's Hayneedle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-232099: NEVER got to human.INSTEAD went thru a royal carribbean cruise agents for a complimentary * day bahamas cruise!!! Five phone calls later, still no human. URRGHHH
GetHuman: Let's quantify your experience contacting Hayneedle. On a scale of 1 to 5, how easy is it go get help on a Hayneedle problem?
GetHuman-232099: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-232099: I'd give them a four out of five on communication.
GetHuman: And what about Hayneedle's ability to quickly and effectively address your problem?
GetHuman-232099: For that I would say three out of five.
GetHuman: And finally- any advice for other Hayneedle customers?
GetHuman-232099: Call them early in the day or late. Don't forget any personal or account information you might need for Hayneedle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-232099 taken from his Hayneedle customer service problem that occurred on November 13th, 2017.