Hertz: ********************The frustrating part is goi...
A Hertz customer review by GetHuman user ~white rascal from November 20th, 2017
Background on ~white rascal's case
GetHuman: ~white rascal - can you tell our other Hertz customers when your case took place?
~white rascal: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~white rascal a list of common Hertz problems)
~white rascal: "Cancel booking" was why I was trying to call.
~white rascal's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~white rascal: ********************The frustrating part is going through the menu over and over, thats what I did on my first call. On my second call I decided to rapidly press * and I spoke to someone in under a minute. Once I was speaking with a live person, my one question was answered very quickly. The person was helpful, the robot menu was not helpful at all.
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~white rascal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~white rascal: I'd give them a two out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~white rascal: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz customers?
~white rascal: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~white rascal taken from his Hertz customer service problem that occurred on November 16th, 2017.