Booked a Hertz vehicle via Hotwire for * weeks...

A Hertz customer review by GetHuman user ~ruindamood from November 1st, 2017

Background on ~ruindamood's case

GetHuman: ~ruindamood - can you tell our other Hertz customers when your case took place?
~ruindamood: Yes I can. It was late at night, on October 30th.
GetHuman: Did you reach out to Hertz, and if so, how?
~ruindamood: I used the 800-654-3131 number I found for on the GetHuman Hertz customer phone number page I was on: Hertz Customer Service Phone Number
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~ruindamood a list of common Hertz problems)
~ruindamood: "Change Reservation" was why I was trying to call.

~ruindamood's review of Hertz customer service

GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ruindamood: Booked a Hertz vehicle via Hotwire for * weeks* but did not need car for full two weeks. Hertz jacked up the price and did not honor the original weekly rate. I feel raped and cheated. Wait times to reach an agent by phone was extremely long. Honor your rates originally quoted, no matter the length of rental.
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~ruindamood: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ruindamood: I'd give them a three out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~ruindamood: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz customers?
~ruindamood: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ruindamood taken from his Hertz customer service problem that occurred on October 30th, 2017.

Hertz

2.08 of 5 stars | 87 reviews

~ruindamood's Hertz Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hertz, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hertz in any way.

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