Hertz: Let me start by saying that I will never rent f...
A Hertz customer review by GetHuman user ~Stacyd from November 20th, 2017
Background on ~Stacyd's case
GetHuman: ~Stacyd - can you tell our other Hertz customers when your case took place?
~Stacyd: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~Stacyd a list of common Hertz problems)
~Stacyd: "Complaint" was why I was trying to call.
~Stacyd's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stacyd: Let me start by saying that I will never rent from Hertz again. I got this car through Priceline and I will think twice before I go that route again. When I went to get my car at the Dallas airport, I was asked if I wanted them to just charge me for a full tank of gas this way I wouldn't have to worry about it when I brought the car back. I declined because I knew I wouldn't use that much. The lady at the counter told me it would be a better deal, because whatever I didn't use, they would reimburse me anyway so I had nothing to lose. I always say no, but I thought that it would save me time because I didn't know where the closest gas station was and my flight would be leaving so early that it may be a good idea. So, I "fell for it'. When I returned my car, I had *** tank left so I assumed I would be getting at least $** back, but I never saw a credit. When I called ** days later to ask why I never got my money back because I only used *** a tank, I was given some story as to the
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~Stacyd: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stacyd: I'd give them a one out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~Stacyd: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz customers?
~Stacyd: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stacyd taken from his Hertz customer service problem that occurred on November 18th, 2017.